Shipping policy
Shipping within New Zealand
All orders are provided with a tracking number and packed in a cardboard envelope. The shipping price includes packaging and delivery costs. Hope you understand that delivery can take a bit more time as I'm a one-woman band, but I'm here for you. Thanks heaps!
Items couriered within New Zealand will be delivered to the address given within 2-4 working days.
If your address is rural please allow an extra couple of days delivery.
Your order will be sent with NZpost services.
We will inform you with a shipping confirmation email, which will have the tracking number for your parcel and estimated delivery date.
Online orders are dispatched Monday to Friday.
There may be some delay with Public Holidays.
Shipping to international destinations
Prices shown are in NZD and do not reflect local currency conversion.
Note the customer will need to pay for any local customs duty or taxes on delivery.
Standard delivery is 5-10 working days via New Zealand Post Courier service. The postal service is a tracked service.
Your package maybe subject to local customs, duty or brokerage charges. The purchaser, not www.suzannelustig.com, is responsible for these charges as they are determined by your local customs office. www.suzannelustig.com cannot determine in advance what these fees will be. If there are any extra charges or additional postal charges to pay (the website will work out shipping determined by your shipping address, but on occasion is not correct) either www.suzannelustig.com or the courier service will contact you and require payment before they can deliver your order. Refusal of delivery will result in a deduction of the original and return shipping charges from any refund.
For more information on customs and duties charges, please contact your local customs office.
Delivery and Shipping Costs
Costs vary based on the shipping location and the weight of your order. To work out your shipping cost online simply add the items you wish to order to your cart, fill out your shipping address, then see your total and delivery cost at checkout.
www.suzannelustig.com has the option to charge extra shipping if the shipping costs do not cover the real time shipping for parcels going to International destinations. The customer will be notified of this before orders are shipped and the new charges need to be paid for before the parcel is shipped.
Delivery and Shipping Times
All orders shipped within New Zealand have a 2-4 day service. For rural deliveries add an extra 2 days. You will be notified of shipping via a shipping confirmation email with the tracking for your parcel. It is recommended you track your parcel to stay informed about your order. Orders not paid or confirmed within 5 days of placing the order will be cancelled.
Tracking your delivery
Your unique tracking number will be emailed to you with your shipping confirmation. If your order has not arrived within 5 days of the dispatch date please notify us immediately on info@suzannelustig.com. There is only a small window of opportunity for us to be able to claim for missing parcels with courier companies. Failure to notify us in the above time frames may result in no refund.